Terms and Conditions
Effective Date: December 15, 2024 bsb007
These Terms and Conditions ("Terms") govern your use of our online casino services operating in Australia. By accessing or using our platform, you agree to be bound by these Terms.
1. Acceptance of Terms
By creating an account, accessing our website, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
These Terms constitute a legally binding agreement between you and our casino platform. If you do not agree to these Terms, you must not use our services.
We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date.
2. Eligibility and Registration
2.1 Age Requirements
You must be at least 18 years of age to use our services. By registering, you confirm that you meet this age requirement.
We may request proof of age at any time. Failure to provide valid identification may result in account suspension or closure.
2.2 Jurisdiction Restrictions
Our services are intended for residents of Australia only. You must be physically located within Australian territory to access our platform.
It is your responsibility to ensure that your use of our services complies with all applicable local, state, and federal laws.
2.3 Account Registration
You may only create one account per person. Multiple accounts are strictly prohibited and may result in closure of all accounts.
All information provided during registration must be accurate, complete, and current. You must update your information promptly if changes occur.
3. Account Security and Responsibilities
You are responsible for maintaining the confidentiality of your account credentials, including your username and password.
You must notify us immediately of any unauthorized access to or use of your account. We are not liable for any losses resulting from unauthorized access due to your failure to maintain security.
You agree not to share your account with others or allow third parties to access your account on your behalf.
4. Deposits and Withdrawals
4.1 Deposit Policy
All deposits must be made using payment methods registered in your name. Third-party payments are not accepted.
We reserve the right to set minimum and maximum deposit limits. These limits may vary based on your account status and payment method.
4.2 Withdrawal Policy
Withdrawals will only be processed to the original payment method used for deposits, where possible. Alternative withdrawal methods may require additional verification.
All withdrawal requests are subject to identity verification and may take up to 5 business days to process.
We reserve the right to request additional documentation before processing withdrawals to comply with anti-money laundering regulations.
5. Gaming Rules and Fair Play
All games are provided by licensed software providers and use certified random number generators to ensure fairness.
Any attempt to manipulate games, exploit software vulnerabilities, or engage in fraudulent activity will result in immediate account closure and forfeiture of funds.
We reserve the right to void bets and confiscate winnings if we determine that unfair advantage has been gained through prohibited means.
Technical malfunctions that affect game outcomes will be handled according to the specific game provider's terms and our internal policies.
6. Bonuses and Promotions
All bonuses and promotions are subject to specific terms and conditions, which will be clearly displayed at the time of the offer.
Bonus funds may have wagering requirements and time limits. Failure to meet these requirements may result in forfeiture of bonus funds and associated winnings.
We reserve the right to modify, suspend, or cancel any promotion at any time without prior notice.
Only one bonus per player, household, or IP address is allowed unless specifically stated otherwise.
7. Responsible Gambling
We are committed to promoting responsible gambling practices and providing tools to help you maintain control over your gaming activities.
You can set deposit limits, loss limits, and session time limits through your account settings. These limits are designed to help you gamble responsibly.
If you believe you have a gambling problem, we encourage you to seek help from professional organizations such as Gambling Help Online or GamCare Australia.
We provide self-exclusion options ranging from 24 hours to permanent closure. During self-exclusion periods, you will not be able to access your account or receive promotional materials.
8. Prohibited Activities
The following activities are strictly prohibited and may result in account closure and legal action:
- Creating multiple accounts
- Money laundering or other illegal financial activities
- Collusion with other players
- Using automated software or bots
- Attempting to reverse engineer our software
Any violation of these prohibitions may result in immediate account suspension, confiscation of funds, and reporting to relevant authorities.
We employ sophisticated fraud detection systems to monitor for suspicious activity and protect both our platform and legitimate users.
9. Privacy and Data Protection
We are committed to protecting your personal information in accordance with Australian Privacy Principles and applicable data protection laws.
Your personal and financial information will be used only for the purposes outlined in our Privacy Policy, which forms an integral part of these Terms.
We may share your information with third-party service providers, regulatory bodies, and law enforcement agencies as required by law or to provide our services.
10. Limitation of Liability
To the maximum extent permitted by Australian law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.
Our total liability to you for any claims arising under these Terms shall not exceed the amount you have deposited into your account in the 12 months preceding the claim.
We are not responsible for losses caused by circumstances beyond our reasonable control, including but not limited to internet outages, software failures, or force majeure events.
11. Intellectual Property
All content on our platform, including software, graphics, logos, and text, is protected by intellectual property laws and owned by us or our licensors.
You are granted a limited, non-exclusive, non-transferable license to use our platform solely for personal gambling entertainment purposes.
Any unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited and may result in legal action.
12. Account Closure and Suspension
We reserve the right to suspend or close your account at any time, with or without notice, for breach of these Terms or other reasons at our sole discretion.
Upon account closure, any remaining balance will be returned to you minus any applicable fees, provided your account is in good standing.
You may close your account at any time by contacting our customer support team. Account closure requests may take up to 7 business days to process.
Closed accounts cannot be reopened. If you wish to use our services again, you must create a new account subject to our standard verification procedures.
13. Dispute Resolution
We are committed to resolving disputes fairly and efficiently through our internal complaints procedure.
If you have a complaint, please contact our customer support team first. We will investigate and respond to your complaint within 15 business days.
If you are not satisfied with our resolution, you may escalate your complaint to the relevant Australian gambling authority or alternative dispute resolution service.
Any legal disputes arising from these Terms will be governed by Australian law and subject to the exclusive jurisdiction of Australian courts.
14. Communications
By accepting these Terms, you consent to receive communications from us via email, SMS, phone, or through your account dashboard.
You may opt out of promotional communications at any time, but operational and legal notices will continue to be sent as required.
All official communications will be in English. It is your responsibility to ensure you understand all communications received.
15. Compliance and Regulatory Information
Our operations comply with all applicable Australian gaming and financial regulations, including the Interactive Gambling Act 2001.
We maintain appropriate licenses and certifications as required by Australian regulatory authorities.
We cooperate fully with regulatory investigations and may be required to report certain activities to relevant authorities.
Our random number generators and gaming software are regularly tested and certified by independent testing laboratories.
16. Severability and Entire Agreement
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
These Terms, together with our Privacy Policy and any specific game rules, constitute the entire agreement between you and us.
Any previous agreements or understandings are superseded by these Terms.
17. Contact Information
If you have any questions about these Terms and Conditions, please contact our customer support team through the following methods:
- Live chat available 24/7 through your account
- Email support with response within 24 hours
- Phone support during business hours
We are committed to providing prompt and helpful assistance with any questions or concerns you may have.
For complaints that cannot be resolved through standard customer support channels, please use our formal complaints procedure outlined in Section 13.
Last updated: December 15, 2024