Responsible Gaming in Australia

• Spending more time or money on gambling than you can afford
• Chasing losses with bigger bets
• Gambling to escape problems or negative emotions
• Lying to family or friends about your gambling activities
• Neglecting work, family, or other responsibilities
• Borrowing money to gamble
• Feeling anxious or depressed when not gambling

Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your account.

Loss Limits: Establish maximum amounts you're willing to lose over specific time periods.

Session Time Limits: Control how long you spend gaming in each session.

Reality Checks: Receive regular reminders about how long you've been playing and how much you've spent.

Self-Exclusion: Temporarily or permanently exclude yourself from gaming activities for periods ranging from 24 hours to several years.

Cool-Off Periods: Take short breaks from gaming when you need time to reassess your habits.

Account Closure: Permanently close your account if you decide to stop gambling entirely.

Gambling Help Online: Free, confidential support available 24/7 through online chat and phone services.

Gambler's Help: Professional counseling services available across Australia, offering individual and group support sessions.

Lifeline Australia: Crisis support and suicide prevention services available 24 hours a day.

Each Australian state and territory offers specialized gambling support services tailored to local communities. These services provide face-to-face counseling, financial counseling, and family support programs.

Many services are available at no cost and maintain strict confidentiality for all clients seeking assistance.

• Set a budget before you begin and stick to it
• Decide how much time you'll spend gaming
• Never gamble when you're upset, depressed, or under the influence
• Understand the games you're playing and their odds
• View gambling as entertainment, not as a way to make money

• Take regular breaks from gaming
• Don't chase your losses
• Avoid increasing your bets when losing
• Stop playing when you reach your predetermined limits
• Don't gamble to solve financial problems

Keep gambling in perspective by maintaining other interests and activities. Spend time with family and friends, pursue hobbies, and ensure that gambling doesn't interfere with your work or personal relationships.

Regular self-assessment of your gaming habits can help you maintain control and recognize any changes in your behavior patterns.

Australia has comprehensive gambling regulations designed to protect consumers and promote responsible gaming. The Australian Communications and Media Authority (ACMA) oversees online gambling activities, while state and territory governments regulate land-based gaming.

Licensed operators are required to implement responsible gaming measures, provide clear information about odds and house edges, and offer tools to help players manage their gambling activities.

All legitimate gaming operators in Australia must comply with strict advertising standards, customer protection requirements, and responsible gaming obligations.

If you're concerned about your gambling or that of someone close to you, help is available. Early intervention is often the most effective approach to addressing gambling problems.

Professional counselors can help you develop strategies to manage your gambling, address underlying issues that may contribute to problem gambling, and provide ongoing support throughout your recovery process.

Many support services also offer assistance to family members and friends affected by someone else's gambling problem, including counseling and practical guidance on how to help.

Financial counseling services are available to help manage gambling-related debt and develop sustainable budgeting strategies. These services can assist with:

• Debt management and consolidation
• Budget planning and financial goal setting
• Negotiating with creditors
• Accessing emergency financial assistance

Problem gambling affects not just the individual but also their loved ones. Support services provide specialized programs for family members, including:

• Education about problem gambling
• Strategies for supporting recovery
• Counseling for emotional and relationship issues
• Practical advice on financial protection

Protecting young people from gambling harm is a critical responsibility. In Australia, it is illegal for anyone under 18 years of age to participate in gambling activities.

Parents and educators play important roles in preventing underage gambling by discussing the risks, monitoring online activities, and modeling responsible attitudes toward gambling.

If you suspect a young person is gambling, early intervention and professional support can help address the issue before it develops into a more serious problem.

We are dedicated to providing a safe and responsible gaming environment for all our customers. Our staff are trained to recognize signs of problem gambling and can provide information about available support services.

We regularly review and update our responsible gaming policies and procedures to ensure they meet the highest standards of customer protection and comply with all relevant Australian regulations.

Your wellbeing is our priority. If you have concerns about your gambling or need assistance accessing support services, please don't hesitate to contact our customer support team.

Beyond professional counseling services, there are many other resources available to support responsible gaming and recovery from gambling problems.

Self-help materials, online forums, and peer support groups can provide additional assistance and complement professional treatment programs.

Remember that seeking help is a sign of strength, not weakness. Recovery is possible with the right support and commitment to change.