Last updated: December 2024 bsb007 review
This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our casino website and use our services. This policy applies to all users accessing our platform from Australia and complies with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).
We collect personal information that you voluntarily provide when registering for an account, making deposits, or contacting our support team. This includes your full name, date of birth, residential address, email address, and telephone number.
We also collect financial information including credit card details, bank account information, and transaction history for processing payments and withdrawals. All financial data is processed through secure, encrypted channels.
Our systems automatically collect technical information when you access our website. This includes your IP address, browser type and version, operating system, referring website, pages viewed, and time stamps of your visits.
We use cookies and similar tracking technologies to enhance your user experience, remember your preferences, and analyse website traffic patterns. You can control cookie settings through your browser preferences.
We use your personal information to provide and maintain our casino services, process your transactions, verify your identity in compliance with Australian anti-money laundering legislation, and communicate with you about your account.
Your information helps us personalise your gaming experience, provide customer support, send promotional materials (with your consent), and improve our website functionality and security measures.
We may use aggregated, non-personally identifiable information for analytical purposes, marketing research, and to enhance our services. This data cannot be used to identify individual users.
In accordance with Australian responsible gambling regulations, we monitor gaming patterns to identify signs of problem gambling and provide appropriate intervention and support resources.
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist in operating our website, conducting business, or servicing you, provided they agree to keep information confidential.
We may disclose your information when required by Australian law, court order, or government regulation. This includes sharing information with AUSTRAC (Australian Transaction Reports and Analysis Centre) for anti-money laundering compliance.
In the event of a business merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified via email and/or prominent notice on our website of any such change in ownership.
We may share anonymised, aggregated data with business partners for statistical analysis, but this information cannot be used to identify individual users.
We implement robust security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our systems use industry-standard SSL encryption for all data transmissions.
All sensitive information is stored on secure servers with restricted access. Our staff members who have access to personal information are trained in privacy protection and bound by confidentiality agreements.
We regularly review and update our security procedures to ensure compliance with current best practices and Australian privacy standards.
Despite our security measures, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Under Australian Privacy Principles, you have the right to access your personal information held by us. You may request a copy of your personal data by contacting our privacy officer using the details provided below.
You have the right to request correction of inaccurate or incomplete personal information. We will take reasonable steps to correct your information within 30 days of receiving your request.
You may request deletion of your personal information, subject to our legal obligations to retain certain records for regulatory compliance and fraud prevention purposes.
You can opt out of promotional communications at any time by clicking the unsubscribe link in our emails or contacting our customer support team.
If you believe we have breached Australian Privacy Principles, you may lodge a complaint with us or directly with the Office of the Australian Information Commissioner (OAIC).
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for seven years after account closure as required by Australian financial services regulations.
Transaction records and communication logs are retained for the periods specified by anti-money laundering legislation and tax requirements.
When personal information is no longer required, it is securely deleted or anonymised in accordance with our data destruction policies.
Some of our service providers may be located outside Australia. When we transfer personal information overseas, we ensure appropriate safeguards are in place to protect your information in accordance with Australian Privacy Principles.
We only transfer personal information to countries with adequate privacy protections or under contractual arrangements that provide equivalent protection to Australian privacy laws.
You consent to these transfers when you provide personal information to us, and we will notify you of any significant changes to our international data transfer practices.
We collect and analyse gaming behaviour data to comply with Australian responsible gambling requirements. This includes monitoring deposit patterns, time spent gambling, and other indicators of potential gambling harm.
This information may be shared with approved counselling services or self-exclusion programs when necessary to provide support and intervention services.
All responsible gambling data is handled with strict confidentiality and used solely for player protection purposes.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website with a revised effective date.
For material changes that significantly affect your privacy rights, we will provide additional notice through email or prominent website notification at least 30 days before the changes take effect.
Your continued use of our services after privacy policy updates constitutes acceptance of the revised terms.
If you have questions about this Privacy Policy, wish to access or correct your personal information, or need to file a privacy complaint, please contact our Privacy Officer:
Email: [email protected]
Phone: 1800 XXX XXX
Postal Address: Privacy Officer, [Company Name], PO Box XXXX, Sydney NSW 2000
We will respond to your privacy inquiries within 30 days of receipt. For urgent matters, please call our customer support line during business hours.
If you are not satisfied with our response to your privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
This Privacy Policy is governed by Australian law and complies with the Privacy Act 1988 (Cth) and all applicable state and territory privacy legislation.
This Privacy Policy was last updated on December 15, 2024
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